Delivery and Postal Information

  • We cannot accept cancellations for delayed parcels that have already been dispatched
  • Your parcel will be sent First Class via Royal Mail using a tracking service. Royal Mail say 90% of First Class Mail arrives the day after postage but this is not guaranteed with the standard postage option.
  • If you require a guaranteed delivery date, you must inform us before ordering.
  • Special Delivery parcels will require a signature 
  • We recommend requesting an earlier than required delivery date on VIP parcels if you choose the standard delivery option.
  • Occasionally delays can occur with the postal system due to traffic, weather, breakdowns and other unforeseen circumstances. We do not issue refunds or accept cancellations for a delay by Royal Mail.  If your parcel is being sent via Royal Mail and nobody is available to accept the parcel, Royal Mail should leave a calling card for the recipient to collect the parcel at their local post office or sorting centre. This must be collected within 7 days.
  • Any non-delivery of a parcel must be reported to Jeni's Brownies within 14-days of the expected delivery date. 
  • Postmen/women may try to deliver to a neighbour if a recipient is unavailable.
  • Royal Mail will NOT deliver to specific buildings within colleges, schools, hospitals or other companies. They will only leave the parcel with the most obvious reception point from the entrance of the address you provide.
  • Royal Mail will not telephone recipients at all. Please do not request that recipients are telephoned upon delivery.
  • Customers must provide a full delivery address including correct post code. Jeni's Brownies cannot be responsible for parcel delays with an incorrect or incomplete delivery address.
  • If Royal Mail cannot gain access to a building to leave the parcel or a calling card, Jeni's Brownies will not be responsible for the delayed delivery of the parcel.
  • Re-deliveries to alternative addresses can incur an extra £5.00 cost